学校定期会向学生发放一些学校设施的调查问卷，我们主要从这里收集同学们以及学校员工教授的反馈。有时候我会在cafe闲逛，和同学们聊天并收集反馈，当然大家也可以主动来cafe的柜台里找我提出各种建议！对于每一条建议，我都会和 cafe 的员工商量并做一些小调查，最后落实相应的改进措施，尽量能准确解决同学们的问题，最大程度满足大家的需求！当然并不是每一条建议我们都能百分之百完美迎合，为了保证我们的改动符合多数同学的想法，适当的权衡和选择也是必要的。
1. How do you receive feedback from students/professors/staff on managing the cafe/cafeteria? How do you deal with this feedback?
The school regularly distributes questionnaires to students about the school’s facilities, and this is where we collect feedback from students and the school staff and professors. Sometimes I hang out at the cafe to talk to students and collect feedback, but of course people can also come to me at the cafe counter and ask for suggestions! For each suggestion, I will discuss with the cafe staff and do some small surveys, and finally implement the corresponding improvement measures to try to solve the students’ problems accurately and satisfy everyone’s needs to the greatest extent! Of course, we try our best but cannot guarantee every suggestion can be carried out perfectly because we need to ensure that our changes meet the majority of students’ ideas, appropriate trade-offs and choices are also necessary.
2. Can you share some main issues reflected in the feedback?
At times we receive complaints that some dishes are greasy. As some dishes such as vegetable dishes contain a high moisture content, they produce a certain amount of soup during the cooking process. Water and oil don’t mix, so most of the time, vegetable oil will not be dissolved and float on the surface, making the dish not visually appealing, but still remaining light and healthy in reality.
Price is also a long-standing groove. Students who have eaten in other school cafeterias will invariably compare the prices of the two, and over time turn to take-out delivery. But take-out delivery is not necessarily more economical, but more likely to exceed the fat, sodium and sugar standards! Compared to other domestic schools, our cafeteria has a quite smaller scale of daily cooking, which makes it difficult to further reduce costs. When we bring in ingredients, we will compare what is the best value, but it is unlikely that we can achieve lower prices than domestic cafeterias while prioritizing health, nutrition and safety.
We also received some complaints about the repetitive Chinese menu. We actually have quite a lengthy menu, and the Chinese section has over 10 dishes along with made to order Chinese style noodles. Everyday the menu is not the same. With everyday choices, it may happen that some dishes may be similar the next week, but we try our best to switch it weekly. We also appreciate the feedback; I will note it down and at the weekly internal meeting will see how to adjust. Students can also give us direct feedback. We care about your ideas and happiness, and we will try our best for everyone, but cannot guarantee to achieve everyone’s requirements and hope for your understanding!).
3. 这个学期有/将会有什么新的创新吗（i.e 产品、优惠、套餐「素食」…)?
去年秋季之前我们在 cafeteria 常设 Sproutsworks 轻食沙拉吧以及12元自选沙拉台，因为便宜、健康又好味，很受同学们欢迎。这学期以来，考虑到疫情安全问题，食堂所有的生鲜菜品都取消了，取代以更多样化的熟食中餐。对于素食者，我们在中餐区设置了更多的纯素菜品以及汤品，保证他们每天饭点有足够的选择。
这学期的 cafe 迎来了久违的国际生朋友们，白天热闹了许多，大家或坐或立，谈笑风生，原本沉闷的空气立刻生动活泼起来。
3. Will there be any new things this semester (i.e products, vegetarian diet, special offer)?
Until last fall we had a Sproutsworks salad bar and a salad table of your choice in the cafeteria, which was very popular with students because it was cheap, healthy and tasty. Since this semester, all raw dishes in the cafeteria have been eliminated due to epidemic safety concerns and replaced with a more diverse selection of cooked Chinese food. For vegetarians, we have set up more vegan dishes as well as soups in the Chinese food section to ensure that they have enough choices for their daily meals.
The disposal bins area at B1 have been transformed last week making it easier for the community to clean up their meals, and given a much cleaner appearance. Our assistants spend time to carefully sort the trash a second time to find if any trash has been misplaced. Sorting is very important in Shanghai!
This semester, the cafe has welcomed the long-lost friends of international students, and it was much livelier during the day, everyone was sitting or standing, laughing and talking, and the originally dull air was immediately lively. Welcome back everyone! :)
4. 有什么大家不知道的 cafe 消费攻略吗?
4. Are there any cafe spending tips that we don’t know about?
The Cafe has always had a “buy 9 get 1” program, but many students just don’t know about the program or don’t have the habit of accumulating more than they need. We welcome more friends to grab onto the opportunity and value for their beverages, and we also encourage students to use their own mugs and still get a 5 RMB discount per drink!
Feel free to drop by and say hi. 如果有什么好的建议，欢迎来二楼找到我们当面提出！
5. Do you have anything to say to those students/profs… come to the cafe or cafeteria?
I hope the new 2021 will be better. We will continue to provide the best service to every student so that you can get healthy and happy while studying, and wish you all a happy new year!
Feel free to drop by and say hi. If you have any good suggestions, you are welcome to come to the second floor and find our staff in person!
We are interested in the resources you provide that help support students’ happiness, well-being, and recommendations for improvement or new resources to help the university accomplish this goal.
This article was written by Julie Zhu & Coco Wu currently based in Shanghai, China. Please send an email to [email protected] or [email protected] to get in touch.
Photo Credit: Julie